Frequently Asked Questions

Everything you need to know about our premium home frames.

What materials are MaggieFrames made from?

We use sustainably sourced solid wood, museum-grade acrylic, and acid-free matting to ensure your memories are preserved with the highest quality craftsmanship.

How long will it take to receive my order?

Standard orders are processed within 2-3 business days. Shipping usually takes 5-7 business days depending on your location within the continental United States.

Do you offer custom frame sizes?

Yes, we specialize in custom dimensions. Simply select the 'Custom' option on our product pages and enter your specific measurements for a tailored fit.

What is your return policy?

We offer a 30-day satisfaction guarantee. If your frame arrives damaged or isn't quite right, contact our support team for a full refund or a free replacement.

How do I clean and maintain my frames?

We recommend using a soft, lint-free microfiber cloth. For the acrylic front, avoid ammonia-based cleaners; instead, use a specialized acrylic cleaner or mild soap and water.

Do the frames come ready to hang?

Absolutely. Every MaggieFrame includes pre-installed hanging hardware for both vertical and horizontal orientations, along with a complimentary wall nail.